Any agreement between you and Glam Finders is made on these Terms and Conditions to the exclusion of all other terms and conditions.
1.1 In this Agreement we are Glam Finders.
1.2 You are the person detailed on the Register on the Website.
1.3 Goods means the items detailed on the Order Form or any alternative items supplied to you pursuant to clause 6.1.2 or clause 7, returns and exchanges.
1.4 Order means your offer to purchase Goods from Glam Finders.
1.5 Order Form means the form completed by you online when you Order the Goods (referred to on the Website as “Shopping Cart”).
1.6 Website means www.shop.glamfinders.co.uk.
PLACING AN ORDER
2.1 Browse the Website and select your chosen Goods.
2.2 Complete the Order Form in full and follow the instructions detailed on the Website.
2.3 After completing and submitting the Order Form, you will receive an email confirming your order, with an order number on it. No agreement exists between you and Glam Finders until you receive this email. At any stage before submitting the Order you may click back through the screens and amend any details you have inputted and/or choose not to continue with the Order.
3.1 The price of the Goods shall be the price, in pounds sterling, quoted by Glam Finders on the Website next to the illustration/description of the Goods. In the event of a discrepancy, the price displayed on the Order Form shall prevail.
3.2 The price is exclusive of any postage and packaging costs. Delivery charges shall be as set out in the Website and will vary depending on whether the Goods are to be sent to an address within the UK, outside of the UK but within the EU or outside of the EU.
3.3 Glam Finders reserves the right to increase prices of any item displayed for sale on the Website and/or delivery charges from time to time. However, where the price of Goods and/or delivery charges changes between Order and delivery, Glam Finders will honour the lower price and/or charge.
3.4 The price is inclusive of any VAT payable in the United Kingdom.
4.1 The amount payable by you shall be the total price of the Goods and the applicable delivery charges as set out at clause 3.2. The total amount payable by you in respect of the Goods and delivery of them will be shown to you before you submit the Order. The acknowledgement of Order email set out at clause 2.3 will display your order number.
4.2 Payment can be made by You can pay by any Visa, MasterCard, by Switch/Maestro, Solo, Visa Electron or Visa Delta/Debit card (UK based versions of these 2 cards accepted only), using Paypal or by cheque (in pound sterling). Payment will be processed on the first working day after receipt of your acknowledgement of order email, as described in 3.2
AVAILABILITY AND DELIVERY
Where an Order is accepted, it will be processed and clauses 5.1 and 5.2 shall apply;
5.1 If the Goods are in stock, they will be despatched and delivered to the address provided in the Order Form. The following delivery times shall apply in respect of any Order for Goods that is accepted by Glam Finders:
- UK – 5 working days from date of email described in clause 2.3
- Outside of UK but within Europe – 10 working days from date of email described in clause 2.3
- Outside of Europe – 15 working days from date of email described in clause 2.3
- Glam Finders cannot be held responsible if the delivery address provided by you is incorrect.
5.2 Glam Finders will use reasonable endeavours to ensure that delivery takes place within the time specified in clause 5.1 and that the items displayed on the Website are in stock. However, you acknowledge that the time for delivery specified in clause 5.1 is an estimate.
6.1 If the Goods have not been delivered to you 5 days after the latest date for delivery to your address as set out in clause 5.1 you should contact Glam Finders at firstname.lastname@example.org or call 07812057894 (UK). You will then be given the option of;
6.1.1 cancelling your Order. We will then refund the price you paid in accordance with the Refunds and Exchange Policy; or
6.1.2 choosing alternative items displayed on the Website up to the same value of the Goods or allowing Glam Finders to send you further Goods or a suitable alternative item of the same value of the Goods provided that should the original Goods subsequently arrive you agree to notify Glam Finders and to return to Glam Finders one set of the Goods or if you wish to keep both the original and replacement Goods to authorise Glam Finders to debit the price of the replacement Goods from the debit/credit card, the details of which you provided to Glam Finders when making your original order; or
6.1.3 waiting for an agreed time period after which if the Goods are not available to you then options 6.1.1 and 6.1.2 will be available to you.
6.2 Glam Finders shall not be liable for any non-delivery of Goods (even if caused by Glam Finders’s negligence) unless notice is given to Glam Finders within 10 working days, starting from the day after the last date for delivery, had delivery taken place in accordance with the timetable set out at clause 5.1. Such notice should be to the postal or email addresses or telephone number set out at clause 10.10.
6.3 Any liability of Glam Finders for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a refund in accordance with the Refund and Exchange Policy.
6.4 If for any reason (other than exercising your rights set out in the Refund and Exchange Policy to return the Goods) you will not accept delivery of the Goods or Glam Finders is unable to deliver the Goods on time because you have not provided appropriate instructions, including but not limited to inputting the correct delivery address on the Register Glam Finders may store the Goods until delivery whereupon you will be liable for all related costs and expenses.
6.5 Where Goods cannot be delivered because of the circumstances detailed in 6.4 Glam Finders reserves the right to make an additional delivery charge at the applicable rate set out in clause 3.2.
RETURNS AND EXCHANGES
If for any reason you are unhappy with the Goods Glam Finders will:
- exchange the Goods for an alternative goods of your choice to equal value; or
- give you a full refund for the price you paid for the Goods;
As long as:
- you notify us of your intention to return the Goods to Glam Finders (“Notification”) within 7 working days of receipt; and
- the Goods are returned to Glam Finders within 21 days from the date of Notification and the Goods are in their original condition, in their original packaging (where possible) and the receipt is enclosed.
- Please note we cannot accept returns on underwear, swimwear, jewellery (such as earrings) and cosmetics for hygiene reasons.
- the products being returned were not made to order or made on demand.
- If you decide that you no longer wish to receive the Goods before they reach you, you should contact Glam Finders by email at email@example.com or call 07840 582 083 (UK) with your instruction to cancel. If we have already shipped the Goods you will need to return the Goods to us in accordance the procedure set out above.
Where you return Goods to us and you request a refund, we will:
- issue a refund as soon as possible, and in any event within 30 days after we receive your notification.
- Where you return Goods to us and you request alternative Goods, we will:
send you the alternative Goods within the time periods set out at clause 5.1 of the Terms and Conditions. Please note that clauses 5.2 and 5.3 will also apply to alternative Goods; or
if the alternative Goods are not available, we will advise you within 3 working days and offer you the choice of alternative Goods to the same value or a refund. If you choose for the price to be refunded, the refund will be issued as soon as possible, and in any event within 30 days after we receive your notification.
Where you choose to exchange Goods and the alternative Goods are of a lower value, we will issue a refund of the difference between the amount of the original Goods and the alternative Goods as soon as possible, and in any event within 30 days after we receive your notification.
Where you choose to exchange Goods and the alternative Goods are of a higher value, we will advise you of the additional amount to be paid and if you choose to proceed with the Order for the alternative goods, we will debit the difference in value from the credit card the details of which you provided in the Order Form.
Returning Multi-Buy Discount Offer Goods
If you return a single item bought as part of a multi-buy discount offer (for example “buy 2 for £20.00” or “get the lowest priced item free”) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi-buy offer discount you will be refunded with the full multi-buy value.All refunds will be credited to the credit card used when placing payment for the order.
Where you are returning Goods because the Goods supplied were:
- incorrect or
- defective, faulty or damaged
Glam Finders will be happy to refund any delivery charges incurred by you in returning the goods.
Where Glam Finders supplies the Goods to you in good condition and you wish to return them, you will be responsible for costs of the return postage to us.
Returned Goods should be sent to the Returns Address set out below
PO Box 185
When returning Goods please enclose a slip with your name, postal and email addresses and phone number.
Glam Finders is always looking for ways to improve its service and so it would be useful if you also include a brief explanation of the reasons for returning the Goods.
RISK AND PROPERTY
8.1 Risk of damage to, or loss of the Goods shall pass to you upon delivery of the Goods.
8.2 Ownership of the Goods shall not pass to you until Glam Finders has received in full (in cleared funds) all sums due to it in respect of the Goods and all other sums which are or which become due to Glam Finders from you on any Order.
8.3 If you intend to return or exchange the Goods in accordance with the Refunds and Exchange Policy, you must keep good care of the Goods pending their return to Glam Finders.
LIMITATION OF LIABILITY
9.1 Glam Finders warrants that it is has title to sell the items that is displays on the Website. All other warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from any agreement between Glam Finders and you.
9.2 Nothing in these Terms and Conditions excludes or limits the liability of Glam Finders for fraudulent misrepresentation or death or personal injury caused by the negligence of Glam Finders or its employees.
10.2 If for any reason a court finds any provision of these Terms and Conditions to be invalid or unenforceable, then these Terms and Conditions shall continue in force except for those parts of the invalid or unenforceable provision that have to be deleted to enable the remaining parts, and the other provisions, to be valid and enforceable.
10.3 Failure or delay by Glam Finders in enforcing or partially enforcing any provision of these Terms and Conditions will not be construed as a waiver of any of its rights under them.
10.4 Any waiver by Glam Finders of, or any default under, any provision of these Terms and Conditions by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of these Terms and Conditions.
10.5 Glam Finders reserves the right to defer the date of performance or cancel any agreement under these Terms and Conditions without liability to you if it is prevented from or delayed in the carrying on of its business due to circumstances beyond Glam Finders’s reasonable control provided that if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to give written notice to Glam Finders to cancel such agreement and obtain a refund of any sums paid.
10.6 Any notice required to be given to Glam Finders shall be in writing and sent by post to Glam Finders, PO Box 185, OTLEY, LS21 9EA, United Kingdom or by email to firstname.lastname@example.org or by phone on 07708 046 423.
(UK) unless otherwise notified. Any notice required to be given to you by Glam Finders shall be in writing and sent by post or email to the addresses that you provided when ordering the Goods, unless otherwise notified
10.7 You agree with Glam Finders that any agreement made under these Terms and Conditions is exclusively between you and Glam Finders and it is not intended to be enforceable by any other person who is not a party to it.
10.8 These Terms and Conditions shall be governed by English law. You submit and Glam Finders submits to the non-exclusive jurisdiction of the English Courts.
10.10 You may contact us by post at Glam Finders, PO Box 185, OTLEY, LS21 9EA, United Kingdom or by email at email@example.com or by phone on 07708 046 423 (UK).
10.11 You acknowledge that Glam Finders may change these Terms and Conditions from time to time.